Help Center

How Can We Help?

Search common questions, check device compatibility, and review plan rules and activation steps in one place.

Help Center

Everything users usually need, from device support and plan rules to purchase and network troubleshooting.

A

About Textr eSIM

Learn how eSIM works, which devices are supported, and where it is most useful.

B

What You Need Before Using Textr eSIM

Check compatibility, system requirements, and what to prepare before activation.

C

Usage Limits

Understand coverage, hotspot rules, plan validity, and what happens after the data is used up.

D

How Textr eSIM Works

From purchase to QR installation and destination activation, see the full usage flow.

E

Purchase FAQ

Answers for payment failure, missing orders, invoices, refunds, and other common presales questions.

F

Compatibility and Troubleshooting

See supported devices and how to fix issues when adding a plan or getting online.

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