After purchasing a data package, it is valid for 30 days from the date of purchase. Once this period expires, your SIM card will be automatically reactivated if your account balance is sufficient. You can choose to subscribe for automatic renewals to maintain your balance or make a one-time payment as needed. If you encounter any issues during the recharging process, please contact our technical support at elianesim@gmail.com. When contacting us, please provide your EasyConnect eSIM account ID and a brief description of the problem.